WheelHouse IT Support Services Explained: What Clients Need to Know
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# The WheelHouse IT Difference: Blending Hospitality and Technology
WheelHouse IT’s elevator pitch says it best: *“WheelHouse IT blends the warmth of hospitality with enterprise-grade IT services to help businesses modernize, secure, and simplify their technology.”* The company’s proprietary approach blends thoughtful human support with cutting-edge technology, building a dependable partner that appreciates the nuances of each business’s IT infrastructure.
With their pod-based team model, WheelHouse IT makes sure each client works directly with a dedicated technician and account manager—a signature attribute that sets them apart. This team architecture facilitates rapid issue resolution, personalized training, and proactive helpdesk support tailored to your network and computer systems.
# Core Support Services Offered by WheelHouse IT
1. **Full Managed IT Support**
For businesses without their own IT staff, WheelHouse IT delivers end-to-end daily IT support solutions. Experienced pod teams manage everything—managing computer hardware, network infrastructure, software patching, and cybersecurity monitoring. Included are round-the-clock monitoring, DRaaS for disaster recovery, and compliance assurance for all IT environments.2. **Co-Managed IT**
When a business already has an internal IT group, WheelHouse IT’s co-managed IT services serve as an extra layer of support. This cooperative approach enhances existing resources by automating ticket workflows, assisting with Microsoft 365 licensing, and supplying advanced analytics. The co-managed approach delivers expert support while letting your IT professionals manage central systems and network protection.
3. **Cybersecurity Services**
Security for technology is a leading priority. Their cybersecurity solutions include 24/7 SOC monitoring and ongoing threat detection, ensuring your infrastructure protected. Their expertise includes industry regulations such as HIPAA, PCI, SOC 2, and GDPR. The team consistently address network vulnerabilities, manage software threats, and respond to security incidents, keeping your data and systems secure in a rapidly changing threat landscape.4. **Cloud Solutions and Migration**
Because managing cloud resources gets complex, WheelHouse IT provides support services ranging from migrations off old systems to new cloud platforms. Their services maintain secure, compliant clouds to enable remote work with no risk to security and compliance.
5. **Modern Workplace**
The company’s expertise includes helping businesses implement and standardize Microsoft platforms such as Teams, SharePoint, and Intune to support secure collaboration and remote work. WheelHouse IT also provides user training to help employees leverage these applications effectively, increasing productivity and enforcing strong security controls.6. **Structured Cabling**
WheelHouse IT provides low-voltage wiring and structured cabling services, including fiber and CAT6 installations, which are essential for maintaining robust network infrastructures and effective server room setups. These foundational services support both current operations and ongoing scalability for future technology demands.
# Security First: A Comprehensive Approach to Cybersecurity
From beginning to end, WheelHouse IT prioritizes security within their support services. WheelHouse IT anticipates potential threats using advanced software and continuous monitoring to protect your business.
With compliance guidance and proactive security management, your IT infrastructure remains safe and adherent to regulations. This vigilance guards against cyberattacks, data loss, and disruptions that can impact your company.
# Addressing Network and Systems Issues Quickly
IT environments are seldom free from network slowdowns, software glitches, or hardware malfunctions. The difference comes from how fast and effectively helpdesk support tackles these issues.
Thanks to their pod-based structure, WheelHouse IT boasts an average call hold of 52 seconds and a ticket resolution time averaging 29.6 minutes. Their proactive helpdesk support limits downtime, so your operations remain uninterrupted—whether for computer troubleshooting or network connectivity.
# Co-Managed and Fully Managed Support: Choose What Fits
Handing IT over to another company can make some businesses uneasy about losing oversight. WheelHouse IT addresses these concerns through clear reporting, advanced monitoring, and the pod-based support model. Co-managed IT services in particular are ideal for businesses wanting to supplement their internal teams while maintaining authority.
Whether you require a fully managed solution—or a collaborative partnership to complement your existing IT—WheelHouse IT adapts its services to your needs and organizational stage.
# The Hero-Making IT Partner Your Business Deserves
When technology falters, WheelHouse IT steps up as your business’s reliable, empowering hero-making partner. Their blend of proactive, compliant, and secure managed IT and cybersecurity support helps your company grow without the burden of managing computer, network, and cloud obstacles alone.
True to their taglines, WheelHouse IT delivers:
- *“The Business IT Your Team Deserves – Secured. Modernized. Compliant.”*- *“If it’s not in your wheelhouse…don’t reinvent IT.”*
- *“Hospitality meets technology.”*### Final Thoughts
Choosing WheelHouse IT means partnering with a friendly, reliable, and confident IT ally focused on clarifying your IT environment and securing essential business systems. You get full-coverage support, from computer helpdesk and problem-solving to advanced infrastructure, cybersecurity, and cloud solutions.
With 70+ IT professionals and more than 20 years of experience, WheelHouse IT delivers the enterprise-grade help, security, and training modern businesses depend on to succeed in today’s digital world—all delivered with the service excellence that defines their approach.
Discover more on WheelHouse IT becoming your IT support ally at [https://www.wheelhouseit.com](https://www.wheelhouseit.com), and reach out via [LinkedIn](https://www.linkedin.com/company/wheelhouseit/) or [Twitter](https://twitter.com/wheelhouseit). ```